☑️ Conversation Filters & Bulk Actions
Filter conversations (quick filters)
You can filter Conversations based on a few filters, allowing you to narrow down your Conversations View to something you need now.
The following filters are available:
- By conversation type
- By assignee
- By last message channel: Filter the conversations whose last message was from the selected channel.
- By last message type: Filter the conversations whose last message (outbound) was from the selected type.
- By last message direction: Filter the conversations whose last message direction was from the selected type.
- By last outbound message type.
- By the last outbound message action: Manual or Automated
Starred functionality:
A conversation can be marked starred. By doing so, the conversation will have an icon attached for identification.
To mark a conversation as starred:
Click on the star icon in the upper section of the conversation window.
If you want to unmark a conversation as starred, click on the star icon again.
Bulk actions (limited to 100 conversations at a time)
You can perform Conversation specific Bulk Actions to handle multiple conversations simultaneously. You can perform the following Conversation Bulk Actions:
Mark conversations as Read: All conversations will be marked as read
Mark conversations as Unread: All conversations will be marked as unread
Mark conversations as Starred: All conversations will be marked as starred
Mark conversations as Unstarred: All conversations will be marked as unstarred
Delete conversations: Conversations will be deleted