📞 Call Dashboard
Overview
The Call Dashboard provides insights into call performance and engagement trends over the current week. By tracking metrics like total calls, call response rates, first-time versus repeat calls, and call types, you can gain a clear understanding of communication effectiveness.
1. Total Calls Made This Week
This metric displays the total number of calls made within the current week. Helps you monitor the volume of outreach efforts and ensure target call counts are being met.
2. Total Calls Answered This Week
Shows the count of calls that were answered out of all calls made this week. Helps assess the response rate, giving insight into engagement levels or the success of reaching contacts.
3. First-Time Calls This Week and First-Time Calls Duration (Average)
Displays the count of calls made to contacts who were called for the first time this week and its average duration. Helps understand the efforts directed toward reaching new contacts or first-time engagements and helps gauge the quality and effectiveness of initial interactions, as longer first-time calls may indicate more engaged conversations.
5. Repeat Calls This Week
Counts the number of repeat calls made to contacts who were previously called and its average duration. Indicates ongoing engagement and follow-up efforts with existing contacts and helps assess engagement with existing contacts. Longer repeat calls might signify deeper engagement or relationship-building.
7. Type of Calls Made This Week (By Status)
Breaks down the types of calls made this week by their status, such as “Completed,” “Voicemail,” “Missed,” “Follow-Up Required,” etc. Helps analyze the effectiveness of calls and identify patterns (e.g., frequent voicemails may indicate timing issues).
8. Total Manual Actions This Week
The total count of all manual actions performed on contacts this week. Tracks the volume of manual interactions, indicating how much personalized effort has been dedicated to engagement.
How to Use the Call Dashboard
1. Monitor Outreach Effectiveness: Track “Total Calls Made” and “Total Calls Answered” to gauge how effective your call strategies are and if timing adjustments are needed.
2. Analyze Engagement Depth: Compare “First-Time Calls Duration” and “Repeat Calls Duration” to get insights into the depth and progression of conversations.
3. Adjust Follow-Up Strategy: Use “Type of Calls Made (By Status)” to identify call outcomes, allowing you to prioritize follow-ups for calls that were missed or require further action.
FAQs
1. What’s the difference between First-Time and Repeat Calls?
• First-Time Calls are calls made to contacts who have not been previously contacted, while Repeat Calls are follow-up calls to existing contacts.
2. How often is the data updated?
• Data is typically updated in real-time or at intervals, depending on your system’s configuration.
3. Can I filter calls by specific outcomes?
• Yes, you can filter call types by outcome (e.g., Voicemail, Missed, Completed) to focus on specific segments of your call data.
4. How can I improve my Total Calls Answered rate?
• Experiment with different call times and days, or use previous engagement data to reach out when contacts are most likely to answer.